These Clients ROCK

“Susan’s overall relationship building strategy and coaching with the partners not only resulted in better results short term with our priority accounts but her coaching also expanded client loyalty for many years to follow. She teamed with our partners to build stronger client relationships and create greater client profitability. Susan is a relationship development guru. She can help any organization master relationship skills.”

Jim Knauss,
Global Vice Chair of Accounts & Business Development

“In her one-on-one dialogues with our top client executives and prospects, Susan would consistently return to the office with gold mines of valuable insight and information. It all had to do with Susan’s ability to authentically connect with people. The client feedback gained by Susan allowed us to more effectively go-to-market, win more work and exceed expectations more consistently in our service delivery.”

Kevin Cole,
Americas Director of Business Development

“Cultivating genuine, meaningful relationships is not only a professional strength but a personal passion for Susan. Importantly, she also has a gift for coaching others to do the same. Her passion for people is contagious. Susan has found a way to leverage this passion and gift in the workplace by helping others develop trusted relationships that provide both a personal and professional return on investment.”

Russ Dawson,
Advisory Services Managing Partner

“When Ernst & Young writes up the history, Susan Conley will be the George Washington or Thomas Jefferson of ASQ (Assesment of Service Quality).”

Lynn Gasaway,
Partner

“Susan made a significant impact on our business by bringing us a philosophy and process for strengthening client relationships. Susan interacted very effectively with both our partners and client executives. Susan’s work delivered results as evidenced by improved client retention and profitability.”

Joe Cegala,
Americas Assurance Operations & Strategy Leader

“While at Ernst & Young I came to realize how difficult and expensive it is to obtain new clients and how easy it is to lose them. Susan brought a new approach to dialoging with our clients. Susan was the perfect hire. Our area’s strategic motto was “Quality Through Teamwork”. Being a natural team player, a skilled communicator and an enthusiastic leader, Susan embodied that spirit and led our efforts successfully. Simply put, Susan was fantastic.”

Mike Trapp,
Southeast Area Managing Partner, Retired

“Susan is a brilliant businesswoman who is at ease coaching and strategizing with C-level executives and clients, our partners and our internal Client Experience Council. She brings energy, creativity and sound advice to the art of relationship selling and client development, resulting in deeper, more profitable client relationships.”

Laura Mills,
Client Experience Leader

“Susan has a passion for client development that is absolutely contagious. It all comes shining through in her speaking. I’ll never forget the one simple question that she taught me to always ask, ‘How do you define success?’ It has proven invaluable as I work to better understand needs and to set expectations with our clients.”

Brent Bridges,
Executive Director

“Susan has the ability to intently listen to all angles of a communication challenge or business problem and then team up to craft a customized approach, action plan and solution. She takes the time to understand the desired results while integrating integrity and character throughout the process. When challenged with a particularly polarizing issue internally, which would have been compounded by negatively impacting brand capital and market opportunity, Susan developed a tailored strategy, delivered a customized solution and ultimately facilitated a win/win resolution. She is a uniquely valuable asset — especially in heated, tense situations.”

Greg Mayfield,
Wealth Management Advisor

“Susan’s career has crossed paths with mine a number of times over the past 19 years. The most vivid display of her talents occurred a few years ago when I had a VERY rocky start with a prospective client. Susan heard my story, recommended creative repair methods, and even took it upon herself to create materials I could use to prove my value to this business owner. I am still serving this client today. Susan’s leadership was invaluable! Her creative solutions, business insight, and relationship-focused manner are second to none.”

Bruce Mills,
President

“I consulted with Susan on a highly visible promotional project intended to further relationships with select entertainers. She was instrumental in painting the big picture. One of Susan’s many gifts is the ability to think outside the box. She can take a “normal” business building activity and create something unique and memorable. Susan also has the gift of customizing written and spoken communications so that rapport and trust are instilled in the recipients. Susan is an unmatched force. Clearly she has an undeniable passion for her work because she enjoys the ride and results just as much as her clients. The passion is passed onto her clients. Susan ROCKS!”

Kerry Kruegler,
Consultant

“Susan Conley knows the secret to successful business: strong, sustaining relationships. We brought her in to help define this process for us, train our team, and then demonstrate this with one of our Global 500 clients. Everyone agrees with the philosophy of building strong relationships, but identifying the breaking points and re-skilling the team can be difficult. Susan is a very likeable and persistent coach!”

Jodi Gill,
President

“Susan Conley has so many talents. I have personally been impacted by her inspirational speaking engagements. I’ve heard Susan speak three times and I always leave very inspired and armed with concrete ideas and action items. She ROCK’s as a speaker!”

Melanie Walton,
First Vice President, CFP, CRPC, AAMS