Susan Conley’s soon-to-be released book is targeted to professional service providers
Your Loyal Clients Rock:
8 Strategies for Greater Client Relationships and Results.
It can be a monumental challenge to stay focused on existing clients as though they are brand new. This book will help you do just that so you can experience all the bottom-line benefits of loyalty economics. Loyal clients buy more from you, recommend you to others, and advocate for you in the marketplace.
After reading this book, you will be equip you to:
- Take the guesswork out of client development and manage by fact rather than assumption
- Customize your own repeatable client success system that maintains human connection with your clients without further overwhelming your workload
- Activate the client loyalty skills, strategies and solutions needed to advance all your priority client development goals
- Offer a Client Experience (CX) that differentiates you in the marketplace and locks in your competitive advantage
- Know for certain your most valued clients are on Rock Solid ground
“Susan’s overall relationship building strategies and coaching with the partners not only resulted in greater client profitability short-term with our priority accounts but stronger client loyalty for many years to follow.”
Susan is available to speak to professional service providers including accountants, attorneys, business and management consultants, financial advisors, engineers, architects, professional groups.
Susan is an engaging and knowledgeable speaker for your firm, company, meeting, or event. Her contagious passion for client loyalty inspires people to take action.