ROCK Your Client Success

When Great Paying Clients Become Loyal Staying Clients, Everybody Wins!

The Client Crisis Rescue
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The Client Crisis Rescue - A Collaborative Issue Resolution Process To Restore Trust and Forward Momentum with Your Client - ROCKbiz

Welcome

So happy you’re here. Especially if you find yourself in a tough situation with one of your valued clients. Or perhaps, you’re simply stuck and looking for ways to gain momentum with a priority client relationship. As a professional service provider, you know:

  • The cost of rescuing an at-risk client can be exorbitant
  • Your demanding workload makes it tough to fully engage and care for your existing clients.
  • The pressure to pursue new clients can take your focused attention off your loyal clients; even though it costs 6-8 times more to get a new client than to sell something additional to an existing client.
  • Dismal client experience data and net promoter scores spell imminent trouble if not addressed
  • The cost of a lost client and overall client churn can crush your business growth

Yes. It can be a monumental challenge to stay focused on existing clients as though they are brand new. I’m here to help you do just that so you can experience all the bottom-line benefits of loyalty economics. Loyal clients buy more from you, recommend you to others, and advocate for you in the marketplace.

My market-proven Client Success System will equip you to:
  • Take the guesswork out of client development and manage by fact rather than assumption
  • Customize your own repeatable client success system that maintains human connection with your clients without further overwhelming your workload
  • Activate the client loyalty skills, strategies and solutions needed to advance all your priority client development goals
  • Offer a Client Experience (CX) that differentiates you in the marketplace and locks in your competitive advantage
  • Know for certain your most valued clients are on Rock Solid ground
Earnst + Young - ROCKbiz, Inc

“Susan’s overall relationship building strategies and coaching with the partners not only resulted in greater client profitability short-term with our priority accounts but stronger client loyalty for many years to follow.”

Jim Knauss, EY Global Markets Leader, Retired Partner
Susan Conley, The Client Connection Coach - ROCKbiz, Inc.

Become a Client Success ROCKstar

with Susan Conley

The Client Connection Coach

Discover the ROCKbiz Client Success System.

Need a Keynote Speaker? Check out Susan’s speaker demo here.

Learn all about Susan’s upcoming book on client loyalty here.